Online Returns:

Care and Share Products will accept the return of over-supplied or incorrect goods that comply with the reporting period.
Our Customer Service staff will issue an ‘Authorisation to Return’ form, which must accompany goods when returned. Reply Paid numbers will be allocated by customer service staff for all goods to be returned.
All goods must be returned in an as-new condition, in original packaging and without shop stickers (with the exception of damaged goods).

Faulty products do not need to be returned. However, we do ask that they be held for sighting by your Area Manager.
Unauthorised returns will be returned to the sender at their expense.

PLEASE NOTE: To ensure a consistent policy, all credits and returns are managed by our Customer Service Team at our Head Office. Area Managers are not authorised to deal with customers in regards to returns and credits. They cannot issue credits or accept unauthorised returns.

See our Terms and Conditions and FAQ for more information on our policies.