Our Freight Policy- Australia

Basically, all orders are charged freight at a percentage of the value of the order sent, and according to whether the destination is Regional or Metro. Most orders are shipped by Australia Post or our preferred courier depending on the weight/measurement and destination of the order.  Every effort is made to communicate special delivery requirements but the company cannot be held responsible for delivery once the shipment leaves the warehouse. 

Items not supplied with the original order are placed and kept on backorder, unless we have specific instructions to delete backorders. 

Backordered are treated like any other purchase order with items being sent, automatically, when they arrive into the warehouse, without warning, unless specific notes/directions are given to us and are on record.  We do try, but can’t guarantee to connect with the customer before sending small backorder shipments to see if add-on orders could be desired.  Freight is charged on all backorders. 

Larger Stands and Displays may attract special freight charges according to their weight/measurement.  They will normally be included and sent with your ordered products.

The minimum freight charge of $15 may be applied on smaller orders.

Care & Share Products reserves the right to change their Freight Policy without notice.  We review our freight service providers on a regular basis to ensure the best possible cost for service is provided.


Credit/Returns Policy:

Our company will consider all requests for credits/returns due to damaged/faulty goods, over-supplied or incorrect goods.   Credit/Return requests must be made within 14 days of the original invoice date.  To request a credit/return, please provide the information below. Or go to

When received, the request will be reviewed by our Customer Service with any credit action being taken and advised as soon as practicable.   If stock is required to be returned, unordered or overstocked items for example, the directions, including our Reply Paid address details will be sent to you.  The customer would not be responsible for return costs in these circumstances. Damaged/broken stock will not be required to be returned.  We may request photographs of the damage to be provided.  If stock is needed to be returned, any credit will not be processed until the items are received back into the warehouse.  Returned stock must be un-opened,  in original packaging and without shop stickers.

We do not, generally, accept returns for “change of mind” purchases, but all requests will be considered on merit.  Unauthorised returns will not be accepted for credit and may be returned to the sender at their additional expense.   Authorised returns for change of mind (no company fault returns) will be at the customer’s expense.

See our Terms and Conditions and FAQ for more information on our policies.


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